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Jim Caliendo
Eric Smith

June 21, 2023 June 24, 2023

Join the OBL as they bridge industry forces with the Illinois Bankers Association to present the 2023 IBA/OBL Annual Convention! This dynamic program will connect bankers with industry peers, while attendees gain knowledge and best practices from executive-level presentations, engage with innovative leaders and learn about the latest advancements from partners and service providers in the robust Marketplace. PWCampbell’s President & CEO, Jim Caliendo, will be leading an educational session on “Migrating From Transactions to Conversations; Setting Your Branches and People Up For Success.” During this session, Jim will review: How to design the look, feel, and functionality of a branch based on generational needs; Ways to streamline branch operations to cut costs and gain efficiencies; How to effectively move your employees from being transactional to having meaningful conversations and solving customer problems; and How best to transition to the universal model. This information-packed session is sure to provide a wealth of new ideas and executable strategies to help your institution remain relevant and competitive in today’s ever-changing banking environment.

Ohio Bankers League & Illinois Bankers Association

Fairmont Chicago – Millennium Park

200 North Columbus Drive
Chicago, Illinois 60601

We build more than just financial institutions. Explore PWCampbell’s other growing divisions:

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