CrossState Fall Leadership Conference

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Glenn Grau

September 7, 2023 September 9, 2023

The Fall Leadership Conference is designed to provide insights, guidance, and innovation to move your credit union forward. Between dynamic keynote presentations, peer networking, and informative breakout sessions — this event is designed to prepare your current and future leaders for anything the ever-changing financial environment may throw at them.

Glenn Grau, Senior Vice President, Sales will be speaking on “Refresh – The Latest in Branch Transformation.”

During the session, Glenn will cover exactly what Refresh is and why it’s become a major strategy in a credit union’s retail branching strategy, the latest approaches for implementation, what elements constitute a refresh vs a remodel, and proven tiering initiatives to ensure a successful outcome that is right for your budget. Attendees will also review peer case studies that demonstrate the benefit of integrating technology into the branch as part of the refresh process, including the successes and the pitfalls.

You don’t need to spend thousands and thousands of dollars to “refresh” a branch. By the end of this session, you will know how to improve and modernize your retail branch network and increase profitability without “breaking the bank,” as they say!

CrossState Credit Union Association

Seven Springs Resort

777 Water Wheel Drive
Seven Springs, Pennsylvania

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