Bank and Credit Union branch offices have historically been the front line of the customer relationship. But at a time when more than 50 percent of Americans utilize online or mobile banking, Bank and Credit Union branches are challenged to stay relevant.
As people continue to migrate from the branch to online channels, the frequency of branch visits will continue to decrease. Couple that decline with enormous operation expenses, financial institutions will struggle to stay profitable using their current model and must reimagine new ways for the branch to cater to the needs and wants of today’s modern consumer.
PWCampbell, a leader in branch reimagination within the financial industry, is helping Banks and Credit Unions transform their branch environment from what was once a transactional hub with the traditional teller line as the main focal point to a dynamic experience that focuses on sales, service, consultancy and the use of technology.
Whether you are looking to build new or want to renovate existing space, PWCampbell excels at employing the “Branch Reimagined.” From teller pods to tellerless machines, PWCampbell will work with you to develop a branded visitor experience that is just right for your organization.