A Bank’s Most Important Asset Is Not On The Balance Sheet
It seems as though you can’t walk down the street without running into at least one bank. In addition, access to countless more is available through the internet. For the most part, the product offering is the same, so what makes you choose one bank over another? In most instances, it is the efficiency, knowledge and friendliness of your staff that keeps a customer coming back. With that much importance placed on your front line, what are you doing to attract and retain the right employees to deliver a top notch customer experience?